Service Agreement - Membership

IMPORTANT NOTICE:

This is an Agreement under which you agree to become a Member of Laystrength Inc. When you sign this Agreement, you are entering into a legally binding contract with us.

KEY TERMS:

1. Your Safety: You must ensure you are in good physical condition before starting or continuing any sessions. Disclose all relevant medical and health information to your coach. If in doubt, seek clearance from a healthcare professional before engaging in physical activity (see Section 1).

2. Cancellation & Rescheduling:

• If your Coach cancels a session without 24-hour notice, you are entitled to one free additional session (60 minutes).

• If you cancel or reschedule with less than 24-hour notice (without emergencies), the session will be counted as used. No refunds will be given (see Section 4).

3. Membership Use: Membership is non-transferable and can only be used by the Client named in this Agreement. Exceptions apply only in the case of medical inability to continue, with proper documentation (see Section 6).

4. Freezing & Extensions: You may freeze your membership for up to 1 month per 3-month period. Additional extensions for travel or illness may be granted with valid proof (see Section 6). Sessions must be completed within the validity period or forfeited unless a one-time extension is approved (see Section 14).

5. Partial Payment Terms: If you choose to pay only 50% upfront, the remaining 50% balance will be automatically billed at the midpoint of the program duration using your payment method on file. By enrolling, you acknowledge the package is not fully paid until the remaining balance is settled and authorize the automatic charge. If the remaining balance is not paid within 7 days of billing, the Company will suspend sessions and enforce a 10% session forfeiture. Additionally, the last 2 sessions from the first half of your package will be locked and unavailable for scheduling until the remaining 50% balance is paid in full (see Section 3).

6. Program Continuity: Programs automatically renew for the same duration upon completion of the current program cycle. If you do not wish to continue, notify the Company at least 7 days before the expiration date so the Company can remove your session slot and cancel the renewal billing. Failure to provide notice will result in automatic renewal and automatic charges with no refund issued (see Section 6.5).

7. Coach & IP Protection: You are prohibited from directly hiring or engaging Laystrength coaches outside this Agreement for 12 months after termination. Violation incurs a ₱50,000 penalty and may result in legal action (see Section 12). All programs and materials are property of Laystrength Inc. and may not be copied or distributed (see Section 13).

8. No Refunds: Unused sessions are non-refundable. Packages canceled for non-medical reasons will be forfeited unless transferred to another individual with proper medical documentation (see Section 6).

COMPANY & CLIENT DETAILS: "Company": Laystrength Inc. Company Address: 3/F Main GreatWork Ben-Lor IT Center, Diliman, Quezon City, Metro Manila "Client" "You": {name} Client Address: {address} Each shall be referred to individually as "Company" and "Client" and collectively as "Parties".

MEMBERSHIP DETAILS:

• Membership Title: {membership_title}

• Membership Start Date: {start_date}

• Membership Expiration Date: {expiration_date}

• Membership Duration: {membership_duration}

• Membership Fees: {membership_fees}

• Membership Recurrence: {membership_recurrence}

• Membership Total Amount: {membership_total_amount}

SECTION 1. HEALTH AND SAFETY AND ACCEPTABLE CONDUCT

1.1 When you sign this Agreement and each time you use the Services, you must ensure you are in good physical condition and know of no medical or other reason why you should not exercise. If unsure, you should not use the Services until you have sought appropriate medical guidance and been given the go-ahead.
1.2 You agree to give us all relevant personal health and fitness information both before and during the course of any exercise program or other activity. You also agree to complete our Pre-Exercise Questionnaire.
1.3 You agree that information you give us will be true and accurate and not misleading in any way.
1.4 You must not use the Services if you are suffering from any illness, disease, injury or other condition that could be a risk to your health or safety or that of other Members and coaches or therapists.
1.5 We may suspend or cancel your Membership if we have reason to suspect that you have not complied with Section 1.

SECTION 2. SERVICES

2.1 One hour of home service coaching or rehabilitation sessions, with a weekly frequency for the duration indicated in this Agreement.
2.2 Nutrition guidance for the fitness or recovery of the Client.
2.3 Monthly review of the Client’s progress with monthly program revisions.
2.4 Provision of necessary equipment needed to perform the Client’s program, as decided by the coach or therapist.
2.5 Access to the Company’s members portal for the Client to seek assistance with regards to bookings and billings.

SECTION 3. SERVICE FEES

3.1 Initial Deposit
A minimum 50% deposit of the total package fee is required before the first session.

3.2 Automatic Billing for Remaining Balance
If you pay 50% upfront, the remaining 50% will be automatically charged at the midpoint of your program duration using your payment method on file. By enrolling with this payment plan, you authorize this recurring charge.

3.2.1 Session Lock for Unpaid Balances
The last 2 sessions of the first half of your package will be locked and unavailable for scheduling until the remaining 50% balance is paid in full.

3.3 Late Payment Penalties
If the remaining balance is not paid within 7 days of the billing date:

• 10% of remaining sessions will be forfeited

• All coaching sessions will be suspended until payment is made

• Forfeited sessions will be deducted from your total and considered used

3.4 Payment Method Authorization
You authorize the Company to store and charge your payment method for all amounts due, including deposits, balances, penalties, forfeiture charges, and renewal fees.

3.5 Alternative Payment Terms
Other payment arrangements may be available with written approval from Company Management, including monthly payments or installments via credit card or PayMongo.

SECTION 4. CANCELLATION POLICY

4.1 The Client shall consume all sessions within the validity period.
4.2 If your PT or Coach fails to give you 24 hours' notice for cancellation, you are entitled to one additional free session.
4.3 If you cancel or reschedule in less than 24 hours, the session is considered consumed unless due to emergencies or sudden illness.
4.4 Rescheduling is allowed if notice is given 24 hours in advance and agreed upon by both parties.

SECTION 5. COMPLAINTS

5.1 You may request to transfer to another Coach by contacting Admin or via email.
5.2 Sessions with the previous coach are considered used.
5.3 Coaches may not diagnose or prescribe. They may request medical clearance if needed.

SECTION 6. REFUNDS & FREEZING, TRANSFERS OF MEMBERSHIP

6.1 Refund Policy
All Service fees are non-refundable once coaching has begun. No refunds are issued for: unused sessions, non-medical cancellations, dissatisfaction, or forfeited sessions.

6.2 Membership Freezing
You may freeze your membership under these conditions:

• One freeze per 3 calendar months

• Maximum 1 month per freeze period

• Valid proof required (medical certificate, travel itinerary, etc.)

• Written request submitted at least 7 days before freeze date

6.3 Freeze Extension
One additional 14-day extension may be granted per freeze period with valid justification. No further extensions are permitted.

6.4 Medical Incapacity Transfer
If you are permanently unable to continue due to certified medical inability, unused sessions may be transferred to another eligible individual, provided:

• Valid medical certification is provided

• The transferee is approved by the Company

• Transfer is requested within 30 days of medical certification

6.5 Program Continuity and Automatic Renewal

6.5.1 Automatic Renewal
Your membership will automatically renew for the same program duration upon expiration unless you provide timely notice of non-renewal. You expressly consent to automatic renewal as a condition of membership.

6.5.2 Non-Renewal Notice (7-Day Requirement)
To prevent automatic renewal, you must notify the Company at least 7 calendar days before your expiration date. Acceptable notification methods:

• Email: contact@laystrength.com or hello@laystrength.com

6.5.3 Late or Missing Notice
If notice is not provided by the deadline:

• Your membership automatically renews

• The full renewal fee will be charged to your payment method

• Your coaching slot will be reserved

• No refund will be issued for the automatic charge

• You are solely responsible for providing timely notice

6.5.4 Company Confirmation
Upon receipt of timely cancellation notice, the Company will acknowledge within 48 hours and remove your session slot and renewal charge from the system.

6.5.5 Renewal Terms
Upon renewal, you will be subject to current rates and terms in effect at that time. The Company may modify pricing or terms with 30 days' notice. If you do not accept new terms, notify the Company before the 7-day deadline.

SECTION 7. ANTI-SEXUAL HARASSMENT POLICY

The Company will operate a zero-tolerance policy for any form of sexual harassment. Any Coach or Client found guilty may face legal action and permanent termination of service.

SECTION 8. INDEMNIFICATION

The Client agrees to hold Laystrength Inc. harmless from any liabilities resulting from misrepresentation, breach, or unauthorized actions.

SECTION 9. DATA PRIVACY

All personal data will be handled in accordance with RA 10173 (Data Privacy Act) and only for purposes stated in this Agreement.

SECTION 10. FORCE MAJEURE

10.1 Neither party shall be liable for failure or delay due to events beyond their control (e.g., disasters, pandemics, war, government restrictions).
10.2 Sessions will be rescheduled without penalty in such cases.

SECTION 11. NON-SOLICITATION OF STAFF

11.1 Client shall not solicit or engage Laystrength coaches outside this Agreement during the contract and for 12 months after termination.
11.2 Violation incurs a ₱50,000 fee and may result in legal action and blacklisting.

SECTION 12. INTELLECTUAL PROPERTY

12.1 All materials, guides, and programs are the intellectual property of Laystrength Inc.
12.2 Reproduction or distribution without written permission is prohibited.

SECTION 13. PHOTO & VIDEO CONSENT

13.1 Client consents to the use of voluntarily shared photos/videos/testimonials for marketing.
13.2 Consent may be withdrawn at any time via written request.

SECTION 14. SESSION EXPIRY & EXTENSION LIMITS

14.1 All sessions must be used within the validity period.
14.2 A one-time 30-day extension may be granted for valid reasons.
14.3 Sessions unused beyond this grace period will be forfeited.

SECTION 15. NO OTHER AGREEMENT

15.1 This Agreement is the full understanding between both parties and supersedes all prior discussions. Only written amendments signed by both parties will be valid.

SECTION 16. ARBITRATION

16.1 Parties agree to resolve disputes first via good faith negotiation within 15 days of written notice.
16.2 If unresolved, the matter shall be referred to arbitration through the Philippine Dispute Resolution Center, Inc. (PDRCI).